Our customer satisfaction is of the utmost importance to us. We take great pride in using only the best materials and skilled craftsmen in our manufacturing and assembly process. Because each of our items have been touched by human hands, on occasion, something might slip by our inspectors. Should that happen, we would be happy to make it right.
We accept items for replacement or exchange for 90 days from the order date provided it is returned with your original receipt and has not been personalized. For products that have been personalized by Handmarks, Inc, that do match the personalized details on your original order, we will gladly replace your item within 30 days of purchase.
Please bear in mind that our Vintage pieces are crafted from used silverware. They may contain minor surface scratches from normal wear. They reflect a part of the history of the piece. Vintage items are unable to be exchanged for those minor imperfections.
For assistance with an exchange or replacement, please contact your Handmarks Consultant.